Terms and Conditions
This legally binding agreement (“Agreement”) is made between Solvitian (solvitian.com) and the individual (“you”) identified in the order confirmation on the Solvitian.com website (“Website”). This Agreement includes the terms and conditions set out below, together with any disclaimers, guidelines or other terms that may be sent to you by Solvitian ("Us") or agreed to by you, posted on the relevant web page(s) of the Website.
1. Introduction
1.1 These are the terms and conditions on which Solvitian agrees to provide you with online access to the Solvitian product(s) to which you have subscribed. By subscribing to and accessing Solvitian products, you agree to these terms and conditions. If you do not agree with these terms and conditions you should not subscribe to receive Solvitian products.
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1.2 When subscribing to our product(s) you must provide us with accurate and complete information (including payment details, contact and other information) and it is your responsibility to update and maintain changes to that information through your user account. We are entitled to rely on any information you provide to Us.
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1.3 Where these terms and conditions have been translated into a language which is not English, this has been done for your convenience only to aid your interpretation of the Agreement. The English language version of these terms and conditions shall prevail in the event of any conflict between the English language version and a version in any other language.
2. Payment details.
You must provide Us with complete and accurate payment information and details including your geographical location. By doing this, you are confirming that you are entitled to purchase the subscription and that you are not subject to any trade sanction. If at any time we do not receive payment or your payment authorisation subsequently expires or is cancelled, we may immediately cancel your access to Solvitian products.
3. Price.
The price you pay for your subscription (and the currency in which you pay) will be stated on the relevant web page of the Website from which you began the subscription ordering process. Such price will be re-confirmed to you as part of the ordering process. It is your responsibility to pay any charges that might be applied by your bank or payment provider in paying for your subscription, including in relation to any currency conversion required. Subject to these terms and conditions, in return for Us making the relevant Solvitian products available to you, you agree to make the payments notified to you at the time of your purchase.
3.1 Incorrectly stated prices.
While we try to ensure that all prices we display and quote are correct and accurate, errors may occur and, if they do, we will notify you of the mistake. If we incorrectly state a price, we are not obliged to provide you with a subscription at that price. If we do notify you of such a mistake, even after having accepted your offer to buy the subscription at the incorrect price, you may either pay the correct price or you can cancel the subscription (see section 2.7A below) in which case we will then refund any money you have paid Us that relates to the unexpired portion of your subscription. If you do neither of these, we shall be entitled to cancel or suspend your subscription.
3.2 Taxes and Customs
Unless otherwise indicated, the prices we state for our subscriptions are inclusive of VAT (or other similar sales tax).
4. Renewals
Your subscription will automatically renew at the end of each subscription period unless we have agreed otherwise in writing with you.
5. Knowledge base
Any material you upload to will be considered non-confidential. You agree not to submit material a) is unlawful, harassing, threatening or offensive; b) advertises or promotes products or services in direct competition with Solvitian; or c) infringes on anyone’s rights of privacy.
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6. Our liability to you
Please read this section carefully - it makes clear to what extent Solvitian accepts responsibility (liability) to you for your use of Solvitian products.
6.1 Solvitian accepts no responsibility if you incur any loss or damage as a result of using Solvitian products outside the scope of these terms and conditions. Nor does Solvitian accept any responsibility in respect of any third-party products or services referred to or linked to in any Solvitian products or the Website.
6.2 Solvitian will be responsible only for loss or damage that is reasonably foreseeable as a result of its breach of these terms and conditions or otherwise as a result of a breach of a legal duty of care owed to you, and Solvitian's total financial liability to you is limited to 100% of the price you have paid for your subscription. Solvitian will not be liable for business losses including loss of profit, loss of business, business interruption or loss of opportunity.
6.3 Solvitian is not responsible for and is not liable to you if you suffer or incur, any loss as a result of matters beyond its reasonable control such as, by way of example (and not limited to), the provision or performance of public or private communications networks, internet services and/or connections, acts of God, industrial action, terrorist attack or threat.
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6.4 Solvitian's liability will not be limited or excluded in the case of death or personal injury directly caused by Solvitian's negligence; nor is Solvitian’s liability otherwise excluded or limited for loss or damage that cannot as a matter of law be excluded or limited.
7. General
7.1 Transferring Solvitian’s rights and obligations. Solvitian may transfer its rights and obligations under this Agreement to another organisation upon notice to you.
7.2 Severability. Each of the provisions set out in this Agreement operates separately. If any court of competent jurisdiction determines that any of them are invalid, the invalidity will not affect the other provisions which shall remain in full force and effect (and construed accordingly to the extent necessary).
7.3 No waiver. If either party fails to exercise any right or remedy under this Agreement then such failure does not amount to a waiver of that right or remedy.
7.4 Entire Agreement. This Agreement constitutes the complete agreement between you and Solvitian relating to your use of Solvitian Products.
7.5 Alternative Dispute Resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without having to go to court. If you are not happy with how we have handled a complaint, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution Procedure.
7.6 Law & Jurisdiction. This Agreement will be subject to English law and both you and Solvitian agree that the courts of England will have non-exclusive jurisdiction to settle any dispute which may arise out of, or under, or in connection with this Agreement.
7.7 Questions & complaints. If you have any questions about your subscription or you wish to make a complaint, please email to techsupport@solvitian.com.